Loyal Clients: The True Acquisition Magnets in Business
István György Fetter, Head of Small Business Segment Management and Anna Agnes Aczkov, Small Business Development Manager, CIB Bank
The Secret to Improving Your Customer Experience: Prioritizing the Front-Line Associate
Alex Tallman, director of retail experience & education, Fleet Feet
Delivering customer excellence in 2021 and beyond
Clare Naunton, Customer and Stakeholder Experience Programme Director, National Grid
Covid reshaped human behavior. Authentic customer centric approach is essential in 2021 and beyond
Saška Žvan, MBA. Senior Executive Leader, CDE nove tehnologije
Technology Predictions For Hospitality Industry
Dr. Özgür Zan, CEO, Done
AI and Personalization? A Reality
Marta Ballarín Garnic, Customer Service Chief, Tram Operadora
Is Intelligence Artificial if it Helps Build Better Customer Relations?
Mairit Hollstén-Väinölä, VP Customer Support, Global Services, Nokia
Confronting Customer-Centric Approach
Lynn LaRocca, SVP & Chief Experience Officer, The New York Racing Association
How to Create Fans through an Amazing Customer Experience
Sue Morris, GM - Worldwide Customer Service Leader, Microsoft
How Technology is Driving a More Inclusive Customer Experience
Jamie Dormandy, Head of Advice and Customer Service, Royal National Institute of Blind People (RNIB)
"We're Doing [Insert Fashionable Tech Initiative] Now". Really? Stick to the Customer Journey, Stupid.
Sean Mckee, Director of Ecommerce and Customer Experience, schuh
Creating a Culture of Continuous Customer-Led Innovation
Marc Mcneill, Customer Experience and Operations Director, Auto Trader
It is Everybody's Job: The Journey to Delivering Great Customer Experience
Francesco Lagutaine, Chief Marketing and Experience Design Officer, Manulife Asia
Exploring the Future Developments in Customer Experience
Rene Werner, Chief Customer Service & Customer Experience Officer, Celcom Axiata Berhad
Customer by Design - The centre of everything!
Andrew Crabb, CIO, TR Group
The Future is Now: Exploring the Future Developments in Customer Experience
Troy Barnes, Chief Customer Officer, Pizza Hut
3 Ways we're Using Technology to Create Awesome Customer Experiences
Angela Hunter, Chief Customer Officer, Prudential, Singapore
Latest Trends Shaping Customer Experience in Banking
Venkatesh Subbaraman, Regional COO, ANZ
The Changing Role of the CIO
Mel Kirk, SVP & CIO, Ryder System, Inc.
Technology & Mobility- Reshaping the Travel Itinerary
Gerard Insall, EVP & CIO, Avis Budget Group
FizTrade: A Customer Experience Management Case Study
Tom Grounds, CIO, Dillon Gage Metals
Why an Integration of Digital + Human Customer Experience is Smart
Hilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises [NASDAQ:SYKE]
Reshaping Customer Management
Christopher Higgins, CIO, Technology Delivery and Infrastructure Services, U.S. Bank [NYSE:USB]
An Ideal Gateway to Bring Brands Closer to the Customers
John Sadowski, Executive Vice President & CIO, Sandy Spring Bank [NASDAQ:SASR]
The Art of Customer Service in a Technical Industry
Salena M. Scardina, Senior Vice President, Customer Experience, Sweetwater
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