CEM
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Connecting CX to Value
Christophe Dhaisne, Head of Customer Experience, Kindred Group PLC
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Is Intelligence Artificial if it Helps Build Better Customer Relations?
Mairit Hollstén-Väinölä, VP Customer Support, Global Services, Nokia
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How to Create Fans through an Amazing Customer Experience
Sue Morris, GM - Worldwide Customer Service Leader, Microsoft
How Technology is Driving a More Inclusive Customer Experience
Jamie Dormandy, Head of Advice and Customer Service, Royal National Institute of Blind People (RNIB)
"We're Doing [Insert Fashionable Tech Initiative] Now". Really? Stick to the Customer Journey, Stupid.
Sean Mckee, Director of Ecommerce and Customer Experience, schuh
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Confronting Customer-Centric Approach
Lynn LaRocca, SVP & Chief Experience Officer, The New York Racing Association
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CIO Strategy: To Improve Employee Engagement, Buy Cupcakes
Manik Narayan Saha, Regional CIO, SAP Asia Pacific and Japan
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It is Everybody's Job: The Journey to Delivering Great Customer Experience
Francesco Lagutaine, Chief Marketing and Experience Design Officer, Manulife Asia
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Exploring the Future Developments in Customer Experience
Rene Werner, Chief Customer Service & Customer Experience Officer, Celcom Axiata Berhad
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Customer by Design - The centre of everything!
Andrew Crabb, CIO, TR Group
