CEM
Delivering customer excellence in 2021 and beyond
Clare Naunton, Customer and Stakeholder Experience Programme Director, National Grid-
Covid reshaped human behavior. Authentic customer centric approach is essential in 2021 and beyond
Saška Žvan,
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Technology Predictions For Hospitality Industry
Dr. Özgür Zan, CEO, Done
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AI and Personalization? A Reality
Marta Ballarín Garnic, Customer Service Chief, Tram Operadora
Connecting CX to Value
Christophe Dhaisne, Head of Customer Experience, Kindred Group PLC
Is Intelligence Artificial if it Helps Build Better Customer Relations?
Mairit Hollstén-Väinölä, VP Customer Support, Global Services, Nokia
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How to Create Fans through an Amazing Customer Experience
Sue Morris, GM - Worldwide Customer Service Leader, Microsoft
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How Technology is Driving a More Inclusive Customer Experience
Jamie Dormandy, Head of Advice and Customer Service, Royal National Institute of Blind People (RNIB)
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"We're Doing [Insert Fashionable Tech Initiative] Now". Really? Stick to the Customer Journey, Stupid.
Sean Mckee, Director of Ecommerce and Customer Experience, schuh
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Creating a Culture of Continuous Customer-Led Innovation
Marc Mcneill, Customer Experience and Operations Director, Auto Trader
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It is Everybody's Job: The Journey to Delivering Great Customer Experience
Francesco Lagutaine, Chief Marketing and Experience Design Officer, Manulife Asia
