CEM
-
Connecting CX to Value
Christophe Dhaisne, Head of Customer Experience, Kindred Group PLC
-
Is Intelligence Artificial if it Helps Build Better Customer Relations?
Mairit Hollstén-Väinölä, VP Customer Support, Global Services, Nokia
-
Confronting Customer-Centric Approach
Lynn LaRocca, SVP & Chief Experience Officer, The New York Racing Association
How to Create Fans through an Amazing Customer Experience
Sue Morris, GM - Worldwide Customer Service Leader, Microsoft
How Technology is Driving a More Inclusive Customer Experience
Jamie Dormandy, Head of Advice and Customer Service, Royal National Institute of Blind People (RNIB)
-
-
Creating a Culture of Continuous Customer-Led Innovation
Marc Mcneill, Customer Experience and Operations Director, Auto Trader
-
CIO Strategy: To Improve Employee Engagement, Buy Cupcakes
Manik Narayan Saha, Regional CIO, SAP Asia Pacific and Japan
-
It is Everybody's Job: The Journey to Delivering Great Customer Experience
Francesco Lagutaine, Chief Marketing and Experience Design Officer, Manulife Asia
-
Exploring the Future Developments in Customer Experience
Rene Werner, Chief Customer Service & Customer Experience Officer, Celcom Axiata Berhad
-
Customer by Design - The centre of everything!
Andrew Crabb, CIO, TR Group
