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AI and Personalization? A Reality

AI and Personalization? A Reality

Marta Ballarín Garnic, Customer Service Chief, Tram Operadora
  • Connecting CX to Value

    Connecting CX to Value

    Christophe Dhaisne, Head of Customer Experience, Kindred Group PLC
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    Is Intelligence Artificial if it Helps Build Better Customer Relations?

    Mairit Hollstén-Väinölä, VP Customer Support, Global Services, Nokia
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    How to Create Fans through an Amazing Customer Experience

    Sue Morris, GM - Worldwide Customer Service Leader, Microsoft
How Technology is Driving a More Inclusive Customer Experience

How Technology is Driving a More Inclusive Customer Experience

Jamie Dormandy, Head of Advice and Customer Service, Royal National Institute of Blind People (RNIB)

"We're Doing [Insert Fashionable Tech Initiative] Now". Really? Stick to the Customer Journey, Stupid.

Sean Mckee, Director of Ecommerce and Customer Experience, schuh
  • Creating a Culture of Continuous Customer-Led Innovation
  • Creating a Culture of Continuous Customer-Led Innovation

    Marc Mcneill, Customer Experience and Operations Director, Auto Trader
  • Confronting Customer-Centric Approach
  • Confronting Customer-Centric Approach

    Lynn LaRocca, SVP & Chief Experience Officer, The New York Racing Association
  • It is Everybody's Job: The Journey to Delivering Great Customer Experience

    It is Everybody's Job: The Journey to Delivering Great Customer Experience

    Francesco Lagutaine, Chief Marketing and Experience Design Officer, Manulife Asia
  • Exploring the Future Developments in Customer Experience

    Exploring the Future Developments in Customer Experience

    Rene Werner, Chief Customer Service & Customer Experience Officer, Celcom Axiata Berhad
  • Customer by Design - The centre of everything!

    Customer by Design - The centre of everything!

    Andrew Crabb, CIO, TR Group
  • The Future is Now: Exploring the Future Developments in Customer Experience

    The Future is Now: Exploring the Future Developments in Customer Experience

    Troy Barnes, Chief Customer Officer, Pizza Hut
Top 10 Customer Experience Management Solution Companies -2020
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CEM 2020

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