CEM
CIO Strategy: To Improve Employee Engagement, Buy Cupcakes
Manik Narayan Saha, Regional CIO, SAP Asia Pacific and Japan-
It is Everybody's Job: The Journey to Delivering Great Customer Experience
Francesco Lagutaine, Chief Marketing and Experience Design Officer, Manulife Asia
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Exploring the Future Developments in Customer Experience
Rene Werner, Chief Customer Service & Customer Experience Officer, Celcom Axiata Berhad
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Customer by Design - The centre of everything!
Andrew Crabb, CIO, TR Group
The Future is Now: Exploring the Future Developments in Customer Experience
Troy Barnes, Chief Customer Officer, Pizza Hut
3 Ways we're Using Technology to Create Awesome Customer Experiences
Angela Hunter, Chief Customer Officer, Prudential, Singapore-
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The Changing Role of the CIO
Mel Kirk, SVP & CIO, Ryder System, Inc.
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Technology & Mobility- Reshaping the Travel Itinerary
Gerard Insall, EVP & CIO, Avis Budget Group
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FizTrade: A Customer Experience Management Case Study
Tom Grounds, CIO, Dillon Gage Metals
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Customer Engagement Management and Technology
Manuel Bautista, CIO, Harvard Maintenance
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Why an Integration of Digital + Human Customer Experience is Smart
Hilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises [NASDAQ:SYKE]
Vendors
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Dirk Van de Poel, CPO & Co-Founder, Klarrio
José Oliveira, CEO, Andro Moreira, Partner and Hugo Pinto, Partner, BI4ALL
Francesco Isabelli, Managing Director, Datalabs
David OFER, Vice President, Jean-Nicolas Piotrowski, President, ITrust
Adam Selipsky, President & CEO, Tableau Software
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Carstein Seeberg, CTO, Dag Lund, VP Sales & Marketing and Anders Grindland, President & CEO, Ceeview
Adel Swaydan, Co-Founder & CEO, EASYDESK
Rolf Frydenberg, CEO & Partner, Manag E Nordic AS
Mikkel Svane, Founder and CEO, Zendesk
Louise Green, CMO, Bureau van Dijk
Dr. Hans-Peter Guellich, CEO, Kristian Maiwald, COO and Bhupesh Belchandan, CTO, Dydon
