CEM
The Ever-Evolving Landscape of Customer Experience Management
Gonzalo Carpintero Navarro, Senior Vice President Operations & Head of Business Transformation Office (BTO), Radisson Hotel Group-
Delivering customer excellence in 2021 and beyond
Clare Naunton, Customer and Stakeholder Experience Programme Director, National Grid
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Covid reshaped human behavior. Authentic customer centric approach is essential in 2021 and beyond
Saška Žvan,
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Technology Predictions For Hospitality Industry
Dr. Özgür Zan, CEO, Done
AI and Personalization? A Reality
Marta Ballarín Garnic, Customer Service Chief, Tram Operadora
Connecting CX to Value
Christophe Dhaisne, Head of Customer Experience, Kindred Group PLC
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How to Create Fans through an Amazing Customer Experience
Sue Morris, GM - Worldwide Customer Service Leader, Microsoft
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How Technology is Driving a More Inclusive Customer Experience
Jamie Dormandy, Head of Advice and Customer Service, Royal National Institute of Blind People (RNIB)
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"We're Doing [Insert Fashionable Tech Initiative] Now". Really? Stick to the Customer Journey, Stupid.
Sean Mckee, Director of Ecommerce and Customer Experience, schuh
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Creating a Culture of Continuous Customer-Led Innovation
Marc Mcneill, Customer Experience and Operations Director, Auto Trader
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Confronting Customer-Centric Approach
Lynn LaRocca, SVP & Chief Experience Officer, The New York Racing Association
