CEM
Confronting Customer-Centric Approach
Lynn LaRocca, SVP & Chief Experience Officer, The New York Racing Association-
Creating a Culture of Continuous Customer-Led Innovation
Marc Mcneill, Customer Experience and Operations Director, Auto Trader
-
AI and Personalization? A Reality
Marta Ballarín Garnic, Customer Service Chief, Tram Operadora
-
"We're Doing [Insert Fashionable Tech Initiative] Now". Really? Stick to the Customer Journey, Stupid.
Sean Mckee, Director of Ecommerce and Customer Experience, schuh
How Technology is Driving a More Inclusive Customer Experience
Jamie Dormandy, Head of Advice and Customer Service, Royal National Institute of Blind People (RNIB)
How to Create Fans through an Amazing Customer Experience
Sue Morris, GM - Worldwide Customer Service Leader, Microsoft-
-
Is Intelligence Artificial if it Helps Build Better Customer Relations?
Mairit Hollstén-Väinölä, VP Customer Support, Global Services, Nokia
-
CIO Strategy: To Improve Employee Engagement, Buy Cupcakes
Manik Narayan Saha, Regional CIO, SAP Asia Pacific and Japan
-
It is Everybody's Job: The Journey to Delivering Great Customer Experience
Francesco Lagutaine, Chief Marketing and Experience Design Officer, Manulife Asia
-
Exploring the Future Developments in Customer Experience
Rene Werner, Chief Customer Service & Customer Experience Officer, Celcom Axiata Berhad
-
Customer by Design - The centre of everything!
Andrew Crabb, CIO, TR Group
