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  • WeBee: Elevate Guest Experience to The Next Level
  • Top 10 Customer Experience Management Solution Companies -2020

    In the present digital era, customer experience (CX) is one of the business components that is continuously evolving. There is a higher rise in customers switching brands due to poor service. Therefore, organizations need to cope with the market needs and adapt to the trends.

    With a hyper-connected world of real-time experiences and instantaneous responsive feedback, consumers expect things faster than previous times. It can be expected that most organizations will utilize social messaging alongside chatbots to plug this speed gap and deliver satisfying CX. Social messaging delivers full chat functionality, persistent consumer identity, and mobile notifications for highly enticing CX. As consumers prefer controlling their decisions, self-service is also on a high rise. Accordingly, organizations need to utilize self-registration kiosks that raise customer satisfaction and alleviate the pain points for customer-facing employees.

    Moreover, having a superior data privacy structure and predictive analytics will play a deciding role in the CX factor in the current business world. Organizations are finding ways to further protect customers’ data by shifting to a cloud-based infrastructure that provides comprehensive data management. While this data privacy delight the consumers, predictive analytics can help marketers optimize campaigns in determining consumer responses and improve operations. In addition, organizations must invest in immersive VR technologies to augment their design thinking and CX. The latest technologies, such as digital signage, VR, beacons, and wearables, can provide unique opportunities to delight consumers with AI-enabled experiences in-store. Today, organizations must focus on delivering omnichannel experiences for a fruitful CX.

    To help CIOs navigate through the list of most promising CEM solution providers, our distinguished selection panel, comprising CEOs, CIOs and VCs, industry analysts and the editorial board of CIO Applications Europe narrowed the top 10 CEM Solution Providers - 2020 that exhibit competence in offering productive solutions.

    We present to you CIO Applications Europe’s “Top 10 CEM Solution Providers - 2020.”

  • Top Customer Experience Management Solution Companies
    Top CEM Solution Companies Top CEM Solution Companies

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Top Customer Experience Management Solution Companies

Ireckonu

Ireckonu

Ireckonu designs, develops, and integrates forward-thinking, hybrid middleware using microservices that flow data seamlessly between on premise and above property systems. Ireckonu’s middleware includes products (IRECKONU Core, IKnowU, IConnectU, Kiosk Checkin, Reporting) that provide top of the line data optimization. These innovative installments vastly increase the quality and quantity of accessible data from 3rd party integrations (above property and on-premises). The company acts as the middle ‘glue’ layer that connects all systems of hotels–on-premises and above property–into its platform and provides instant insights into integral, newfound data to offer a personalised guest experience

ireckonu.com

Mediatech cx

Mediatech cx

Mediatech-cx, the leading French SaaS publisher in customer experience management, supports more than 80 major brands, in all sectors of activity and more than 40 countries, in the operational excellence of their Voice program. client. Quick to implement and flexible to use, the Mediatech-cx platform measures and analyzes customer perception through surveys, web reviews and other production data, at any point in the customer journey. By then providing each employee with the ability to act instantly and directly on the customer experience, it allows a tangible impact on the performance of the company

www.mediatech-cx.com

Spectos

Spectos

The Spectos Group, headquartered in Dresden, Germany, operates internationally in the fields of data collection, data analysis, technology, digitization and operations. For more than 17 years, Spectos has been supporting customers from Logistics, Mobility, Healthcare, Consumer Services, Urban & Public Services, Commerce with tailor-made B2B solutions for the monitoring, management and design of their service quality.Using state-of-the-art technologies, Spectos combines the voice of the customer through an enterprise feedback management system with operational data from ERP and CRM systems, as well as sensor data gathered from specialized technologies such as real-time tracking, RFID systems or WiFi tracking

www.spectos.com

WeBee

WeBee

Done is globally transforming the tourism industry with WeBee, its 360-degree solution for customer engagement that enhances the guest experience. Guests can now request any hotel service from their mobiles like ordering food to room, reserving spa, restaurant, golf and other activities, viewing content digitally, making housekeeping requests, calling a taxi, porter, valet and more, in less time by chatting in their convenient language supported by auto-translation without the need for physical interaction. On the other hand, hoteliers can leverage WeBee to communicate and manage the complete cycle of the guest journey from hotel search to post-stay. Done has recently launched a novel solution, Home2nite, aimed at providing combined CRM and loyalty solutions for independent hotels, to prevent them from being the second choice over the chain of hotels that already possess a guest database and loyalty system

getwebee.com

BrandLoyalty

BrandLoyalty

BrandLoyalty is the leading global loyalty platform, providing short-term loyalty programmes that positively impact consumer behaviour on a mass scale. We provide purpose-driven, digitally enhanced, tailor-made solutions which improve performance - on a transactional and emotional level - by changing consumers’ behaviour.We pride ourselves on being a business with purpose by connecting high-frequency retailers, partners & consumers to create sustainable solutions for today’s challenges. Our concepts can create impact by addressing global issues, from childhood obesity to food waste

CDE

CDE

CDE ltd is an entrepreneur that always strives to be one step ahead. Innovation is the core of our business approach. Our operations are focused in improving and development of advanced information and telecommunication technologies, with an emphasis on solutions for customer support and customer engagement management.Focused in improving and development of advanced information and telecommunication technologies, with an emphasis on solutions for customer support and customer engagement management

Intelli Solutions

Intelli Solutions

Intelli Group is a specialized IT consulting firm, focusing on Telecom, Financial, Manufacturing and Services sector. Based on our vast experience and strong business know-how we deliver market leading software solutions to the largest organizations in Telecommunications and Financial Services in South East Europe, Middle East and North Africa. The expertise of Intelli and its proven success record in delivering complex projects for enterprise customers with the highest customer satisfaction levels possible, allows Intelli to act as a Trusted Advisor that delivers quantifiable benefits for its customer base

Nepa

Nepa

Delivering reliable online feedback to brands and monetizing media companies' subscriber lists by creating innovative online research panels

Relay42

Relay42

Relay42’s platform for Intelligent Journey Orchestration empowers businesses to create meaningful customer relationships by utilizing smart technology to transform fragmented interactions into seamless journeys. Relay42 gives businesses the freedom, flexibility and agility to build sustainable customer relationships, using valuable customer data as a baseline.Global brands including KLM, Heineken, Mazda and Vodafone-Ziggo rely on Relay42 to anticipate and address customer needs in real time across all online and offline channels. Relay42 is the only platform built for AI-driven customer journeys with real-time connectivity to all systems and touchpoints

Sidetrade

Sidetrade

Sidetrade (Euronext Growth: ALBFR.PA) uses Artificial Intelligence to empower marketing, sales and finance teams to grow sales and accelerate cash. Sidetrade identifies untapped business opportunities on the customer journey with Aimie, its Artificial Intelligence platform. Aimie understands B2B challenges, recommends the best business process, and executes your chosen actions

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