• Sprinklr: Streamlining the Silos of CX Management

  • Top 10 Customer Experience Management Solution Companies -2022

    As customer experience has become central to business success in today’s digital era, organisations are reshaping their business strategies quickly to meet the evolving customer expectations. In the current-hyper connected world, businesses are utilising the latest technologies like AI, cloud, AR/VR, IoT and much more to gain a 360-degree customer visibility and cater to their personalised needs in a way that enhances business value.

    Among the many technologies that enable businesses to be in an advantageous position in delivering the right experiences, big data stands out. Utilising big data provides insights into who is consuming the content to identify ideal buyers. The data gathered allows businesses to create an accurate persona and provide a personalised shopping experience. Besides, big data also enables better customer service through customer feedback and messages on different customer touchpoints. IoT, on the other hand, provides businesses with a plethora of touchpoints through which brands get closer to their target audience and engage them in a better manner. Although, such a strategy also helps businesses develop new products and services that delight the customers.

    At this juncture, there are a variety of customer experience management solution providers available in the market that cater to the different needs of enterprises. To help them choose the company that best fits their requirement, CIOApplications Europe has compiled a list of top 10 customer experience management solution providers in Europe. The enlisted companies are the frontrunners in the market that provide a wide span of features. Besides, the magazine also comprises insights from thought leaders in the sector on the industry trends, best practices, recent innovations, and their advice for aspiring CIOs and CXOs.

    We present to you CIOApplications Europe’s, “Top 10 Customer Experience Management Solution Providers – 2022.”

    Top Customer Experience Management Solution Companies

    Aklamio
    Aklamio’s Customer Incentives Platform enables brands to grow by acquiring new customers, retaining existing ones and turning them into brand advocates. Enterprises all around the world use their fully managed platform to offer the right incentives for any chosen moment within the customer lifecycle. Easy set up, customisable, faster go to market without the hassle.
    CrossEngage
    CrossEngage offers a seamlessly integrated customer data and prediction platform that leverages the power best-in-class AI and automated machine learning (AutoML). The customer data platform (CDP) enables businesses to dissolve their customer data silos and centrally consolidate all customer-related data in a 360-degree customer view. It helps businesses to take each and every customer’s unique needs and expectations into account and enrich these insights automatically with predictive analytics, leveraging the power of AI. Based on these rich customer profiles, relevant customer segments can be identified and activated across all channels
    Forsta
    Forsta’s platform, which is created by researchers for researchers, is one of the most comprehensive yet simple to use professional survey and reporting solutions. Enabling clients to conduct timely polls and conduct large-scale multi-country, multi-lingual studies quickly and efficiently. As one of the most open, scalable, powerful, professional-grade survey, reporting, and visualization platforms, Forsta has successfully helped several CEM businesses with their issues. The platform also has the broadest data collection capabilities on the market and true best-in-class visualization capabilities that help clients effortlessly craft all the presentations, reports, infographics, dashboards, and graphs they need.
    Sprinklr
    Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI, Sprinklr's Unified-CXM enables the world's top brands the ability to the ability to communicate externally across channels and collaborate internally across silos to deliver more human experiences at scale. It also enables brands to easily create custom AI text classification models without engineering or coding. That puts the power to create the most fine-tuned filters for actionable mentions and messages in their hands with accurate results that can apply across brands’ full enterprise, from sales to marketing to care. Besides, Sprinklr’s custom AI models replace labour-intensive manual work, expanding brands capacity to analyse messages at scale while saving time and increasing efficiency which, together, can help boost profitability by an average of 38 per cent
    Comdata Group
    Comdata Group are leading Customer Management Outsourcing experts with 30 years experience. From outsourcing of customer interactions and processes to customer experience consulting and technologies, their services are entirely focused on one goal: helping its clients to maximize the customer value. They combine an international footprint with strong local expertise, with more than 50,000 passionate employees working in 30 languages. Focusing on the needs and opportunities of each industry, Comdata offers a full range of end-to-end customer management solutions (acquisition, retention, customer service, technical support, and credit collection). These are built on a portfolio of world-class services covering customer experience and process reengineering consulting, digital and cutting-edge technologies, customer operations (front & back office).
    Customer Alliance
    From the Berlin-based office, Customer Alliance helps its clients harness the power of feedback to improve customer satisfaction. With its automated, flexible questionnaires and online review management tools, companies can generate more feedback to understand their customers’ needs. They can then set smart goals and benchmarks based on the powerful analytics. Their platform also provides lean case management capabilities among companies with chains or franchises. In this way, they help companies unite in raising the customer experience. As tech leaders in the Voice of the Customer space, they have built a powerful platform empowering companies to generate, collect, follow up, and analyse customer feedback at every stage of the customer journey.
    HappySignals
    HappySignals makes experience data visible, understandable and connected to operational data in IT, enabling enterprises to change their culture to be more open, outcome focused and data-driven. This saves time and money. Their customers have been able to make employees happier and increase productivity by 26 percent. HappySignals Experience Management Platform enables its clients to manage end-user experiences across all IT areas and achieve better business outcomes with IT. They help to share real-time experience data with all stakeholders, identify areas for improvement and make data-driven decisions. HappySignals is packed with features to support organizations in IT Experience Management.
    parcelLab
    At parcelLab, they give people new reasons to fall in love with brands, by unlocking a whole new part of the customer journey, to bring people and brands closer together. Their branded communications give businesses over 30 million new opportunities to connect with their customers, every single day. For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational processes into moments of joy. All of those happy moments add up to bring people and brands closer together. For customers that keep coming back, again and again.
    Sybit
    Sybit provides holistic advice - with expertise, passion and lived values. They place particular emphasis on a sophisticated and coherent digital strategy and do not believe in a specific and always the same strategy as a panacea. They rely on individual, holistic and tailored concepts - from a single source. As a full-service digital agency, they accompany their clients in their project from the conception to the support of all SAP CRM solutions or SAP Customer Experience Solutions - and thanks to an outstanding UX design they create a promising presentation of your product range.
    Webee
    WeBee is a 360-degree guest engagement platform combining messaging with concierge and automation to deliver exceptional contact-free guest experiences. WeBee’s user-friendly, white-labeled platform was created with a customer-driven approach to simplify hotelier’s lives by digitizing their communication, marketing and hotel staff workflow. WeBee builds a lasting relationship and communication between hoteliers and guests before, during, and after their stay. WeBee helps hoteliers to understand what guests do and when helping improve your ability to deliver on guests expectations.

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